The Trust was rated ‘Good’ in April 2020 following the latest inspection by the Care Quality Commission (CQC). Inspectors looked at whether the Trust was safe, effective, caring, responsive and well-led, and following their findings, the Trust’s overall rating has now improved from ‘Requires Improvement’ to ‘Good.’ During the unannounced inspection, they also found a number of ‘examples of outstanding practice’, which they highlighted in their report.
They included the Trust’s use of technology such as the electronic patient record system (EPR) and Command Centre, the first of its kind in Europe, which provides real-time information that enables staff to make fast and informed decisions on managing patient flow through our hospitals.
Another example of outstanding practice was the Butterfly Pathway, introduced by the Trust’s maternity services. It supports women to continue with pregnancy with poor prognosis for survival rates for babies. Families are given specialist support throughout the pregnancy and birth. The service was recently shortlisted for a national award in the “outstanding team care” category.
In children and young people’s services, inspectors praised the ‘outstanding’ ambulatory care experience (ACE) team who provide acute care for patients in their own homes, reducing admissions and readmissions to hospital. Clinical pathways have been developed for a number of conditions.
The Trust’s Safeguarding team was also praised as outstanding for its innovation, and inspectors commented that the Trust “provided care in a way that met the needs of local people and the communities.”
The inspectors saw some brilliant examples of innovation, compassionate care, ongoing commitment and hard work. However, the Trust recognises that there is still room for improvements and some areas we need to address and will continue to work together to strive for even higher achievements to become an outstanding Trust.